Frequently Asked Questions
A brief guide to our back office transition
What is changing?
We’ve made a behind-the-scenes upgrade to our firm’s name and infrastructure.
Cohen Financial Management of Raymond James is now simply Cohen Capital.
You’ll continue working with the same advisory team, in the same office, with the same phone numbers and investment philosophy. The change is primarily administrative: once moved, client assets will now be custodied at Fidelity instead of Raymond James, and we’ll use enhanced technology for reporting and online access.
Will my advisory team change?
No. Your entire advisory and support team is moving together. You’ll continue working with the same people who know you, your family, and your goals.
Is my money safe?
Yes. Your assets will be held at Fidelity Institutional, one of the largest custodians serving independent advisory firms, with trillions of dollars in client assets.
Your accounts are held in your name at Fidelity. We manage them on your behalf, but do not take custody of client assets. Nothing moves without your authorization.
What is Fidelity Institutional?
Fidelity Institutional is the custody and technology platform used by independent advisory firms like ours. It is separate from Fidelity’s retail brokerage business.
We remain fully independent. Fidelity provides custody and operational support, but does not own our firm, direct investment decisions, or receive any portion of our advisory fees.
Why are you making this change?
This transition allows us to upgrade the infrastructure that supports you.
By operating independently, we can choose best-in-class custodial and technology partners, improve reporting and planning capabilities, and remove platform constraints — all while keeping your relationship and strategy exactly the same.
What will feel different for me?
Most of what you experience day to day will stay the same. The main differences you’ll notice are:
- Your accounts will be held at Fidelity
- You’ll access accounts through a new website and app
- You’ll benefit from improved reporting and technology over time
Your investment strategy, planning process, and service model remain unchanged.
What paperwork will I need to complete?
You’ll receive documents that authorize us to continue managing your accounts at Cohen Capital and allow accounts to transfer to Fidelity. We’ll prepare everything and guide you through each step.
Most clients find the process straightforward.
How long does the transfer take?
Most accounts transfer within a few business days after signed paperwork is received. Investments typically move in-kind, meaning they are not sold.
Some account types (such as trusts, 529 plans, insurance products or alternative investments) are handled differently. We will manage the process and keep you informed.
Will my investments be sold?
In most cases, no. Holdings generally transfer in-kind, avoiding unnecessary taxes. If an exception applies, we’ll discuss it with you in advance.
What if I need access to money during the transition?
If you anticipate needing funds, please contact us. We can coordinate timing and logistics to ensure access as needed.
Will I receive new account numbers?
Yes. Once accounts are established at Fidelity, any automatic deposits, withdrawals, or bill payments will need to be updated. We’ll help you manage this transition and recommend timing to minimize disruption.
How will I access my accounts online?
You’ll use our new website and the Black Diamond reporting platform, which will soon transition to a Cohen Capital–branded experience. We’ll provide setup guidance and support.
Will my financial plan or strategy change?
No. Your goals and long-term strategy remain the foundation of our work together. This change simply provides better tools and flexibility to support that plan over time.
How does this affect my taxes?
The transfer itself is not a taxable event. Tax reporting continues as usual, with forms now issued by Fidelity instead of the prior custodian.
Who should I contact with questions?
Your advisory team is available throughout the transition.